terms and conditions

Terms and Conditions


Due to the current process of legislation changes within EU after the Brexit, no returns are accepted.

Terms and Conditions of Use This Web Site

1. General Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable international copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on SuperTanya’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. Modify or copy the materials;
  2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. Attempt to decompile or reverse engineer any software contained on SuperTanya’s web site;
  4. Remove any copyright or other proprietary notations from the materials; or
  5. Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by SuperTanya at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on SuperTanya’s web site are provided “as is”. SuperTanya makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, SuperTanya does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall SuperTanya or its suppliers be liable for any damages (direct, indirect, special or consequential loss including, without limitation, damages for loss of data or profit, or due to business interruption, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data) arising out of the use or inability to use the materials on SuperTanya’s Internet site, even if SuperTanya or a SuperTanya authorized representative has been notified orally or in writing of the possibility of such damage.

5. Revisions and Errata

The materials appearing on SuperTanya’s web site could include technical, typographical, or photographic errors. SuperTanya does not warrant that any of the materials on its web site are accurate, complete, or current. SuperTanya may make changes to the materials contained on its web site at any time without notice. SuperTanya does not, however, make any commitment to update the materials.

6. Links

SuperTanya has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SuperTanya of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

SuperTanya may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to SuperTanya’s web site shall be governed by the laws of the Republic of Bulgaria without regard to its conflict of law provisions.

9. No warranties

This website is provided “as is” without any representations or warranties, express or implied. SuperTanya makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, SuperTanya does not warrant that:

  • This website will be constantly available, or available at all;
  • The information on this website is complete, true, accurate or non-misleading.

Nothing on this website and nothing exchanged as communication between the used and the website staff constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial, medical or other matter you should consult an appropriate professional.

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are a 100% accurate representation of the actual merchandise.

Comments and Complaint Procedure:

Please contact us if you have any comments or complaints by using the provided contact forms.

10. Reasonableness

By using this website, you agree that the General terms and conditions, all website policies, exclusions and limitations of liability set out in this website policies are reasonable. If you do not think they are reasonable, you must not use this website.

11. Other parties

You accept that, as a limited liability entity, SuperTanya has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against SuperTanya officers or employees in respect of any losses you suffer in connection with the website. You agree that the limitations of warranties and liability set out in this website disclaimer will protect SuperTanya officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as SuperTanya.

Delivery & Return policy

12. Deliveries

All items are dispatched from Bulgaria (Europe, EU) and you solely will be responsible to take care for the import formalities and any taxes and duties applicable at your country of residence for all international deliveries of the products. Therefore, before placing an order for goods, it is your responsibility to check that your import of any products ordered comply with state and the localgovernment import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

International Transit Lead Times:

Delivery lead times to international addresses will vary according to destination.

EU Delivery time frame:

Between 3 to 15 working days.

Non-EU Delivery time frame:

7- 20 working days.

The transit delivery times, DO NOT include the time for knitting. The above stated time frames, apply after the ordered goods are finished and dispatched. If you require express courier delivery, please contact us and we will come back with updated shipping fees shortly.

It is solely your responsibility to provide us with actual and up-to-dated shipping address and phone number. Any lost or returned parcels, because of wrong or incomplete address are non-refundable.

13. Returns & Refund process

At the moment no returns are accepted

We will refund or exchange any item you are not completely happy with or just changed your mind about the purchase. After you return the purchased item to us in a mint condition within 15 days of the date, the item is delivered by your carrier to your nominated address. Within these 15 days, you have the right to return the purchased item, without stating the reasons for your decision. However, we would highly appreciate your sharing the true reason for the initiated return procedure. This will help us to improve our products and services.

Your feedback and honest opinion are important to us. Please do not hesitate to share it.

All returned items have to be sent back:

  • in their original condition, unused, unwashed;
  • in their original packaging;
  • with labels, tags and any other security devices still attached.

Shipping expenses in both directions are non-refundable as well as customs duties charged to you at checkout and paid to your local customs authority.

For security, please return your item with an insured courier (e.g., FedEx, UPS, and USPS Parcel Post). Ensure you have a tracking number for it as we are not responsible for lost packages! Please get in touch before sending any items back to us! Once we have received the item(s) a refund will be issued to you in the original way of payment (your bank account, card, or PayPal account). For Bank transfers, this will appear on your account within five days depending on your Bank.

In case you are willing to return a damaged or defective item, please contact us to arrange the most convenient solution for you. Depending on your preferences we can issue a full or partial refund, or send you a replacement item.

If you decide to return an item, please proceed according to the following steps:

  • Use the contact form or the contact details, provided on this site to let us know about your intention to send us a package;
  • *Optional – describe the reasons for the requested return of merchandise;
  • *IMPORTANT – When preparing the parcel for return postage, CLEARLY WRITE on the package “RETURNED MERCHANDISE”; In case such a clear statement in easily readable text is missing on the package, we reserve the right to refuse to pay import duties and accept the returned parcel. In this case, it will be delivered back to the address, stated in the “Sender” section of the label.
  • Send us the tracking number and the details of the shipping carrier used. If possible provide a tracking link for the parcel;
  • After inspection of the content of the returned parcel, the early agreed form of compensation (full or partial refund, or sending a replacement item) will be immediately issued;
  • We will not refund any additional expenses, like shipping fees in either direction, import duties, and taxes;
  • For all special orders with very specific and unusual demands, measurements that substantially differentiate from our size guide and product range or which ones feature any other characteristics, which can make the “special” item difficult for sale to our clients, the return and refund conditions are subject of the individual agreement and are not subject of the above conditions.
  • A 25% restocking fee applies to all returned items. A restocking fee is a percentage deducted from the sale price charged upon refunding a payment for returning an item.

Account and User Data

14. Users accounts management

SuperTanya’s termination of any User’s access to any or all parts of supertanya.com may be affected without notice and, on such termination.

SuperTanya may immediately deactivate or delete the User’s account and/or bar any further access to such files. SuperTanya shall not be liable to any User or other third party for any termination of that User’s access or account hereunder. In addition, a User’s request for termination will result in deactivation but not necessarily deletion of the account. SuperTanya reserves the right to delete, or not delete, a User’s account at SuperTanya’s sole discretion, as well as to delete, or not delete, content at SuperTanya’s sole discretion.

Although it is not our intention to do so, SuperTanya reserves the right, at its sole discretion, to delete or remove user content from the Site and to restrict, suspend, or terminate your access to all or parts of this Site, at any time (including, without limitation, our good faith belief that you have not complied with these Terms of Use) without prior notice or liability. SuperTanya may, but is not obligated to, monitor or review:

  • Any areas of the Site where users transmit or post user content, including but not limited to areas where Services are available;
  • The substance of any user content.

To the maximum extent permitted by law, SuperTanya will have no liability relating to user content arising under the laws of copyright, libel, privacy, obscenity, or otherwise.

15. User Registration

Where use of the Site or certain Services of the Site require user registration, you will be required to provide certain registration information (the “Registration Data”). In registering to use the Site, including all Services and Materials available through it, you agree to:

  • Provide accurate, complete, and up-to-date information about yourself as required by the site registration form.
  • Maintain and update your Registration Data to keep it accurate, complete, and up to date.
  • You are responsible for maintaining the confidentiality of your account and for all activities carried out using your account information.
  • You agree to notify SuperTanya immediately of any unauthorized activity using your account information or if you suspect that the confidentiality of your account information has been compromised.

SuperTanya reserves the right, at its sole discretion, to terminate or suspend your use of the Site, terminate or suspend your account, and refuse any current or future use of the Services if it believes in good faith that you have knowingly failed to comply with the above user registration terms of use.

Payments and Legals

16. Payment Methods

We accept the following payment methods:

  • PayPal (preferred);
  • Direct bank transfer;
  • Money order;
  • Other – PLEASE CONTACT US in advance;
17. Intellectual Property

The Materials and Services on this Site, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorized use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly implied in these Terms of Use, SuperTanya does not grant any express rights to use the Materials and/or Services. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, or reverse engineer based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorized in these Terms of Use.

18. User Conduct

In using the Site, including all Services and Materials available through it, you agree:

  • Not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any affiliated or linked websites;
  • Not to upload, post or otherwise transmit through the Site any viruses or other harmful, disruptive or destructive files;
  • Not to create a false identity;
  • Not to use or attempt to use another’s account, password, service, or system without express authorization from SuperTanya; Intentionally or unintentionally violate any applicable local, national or international law, or any regulations having the force of law.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Mailing address: Premium Craft Ltd. 8 Slavyanska 9700 Shumen BULGARIA